Privacy Policy
This Privacy Statement discloses the information privacy practices
for DreamTicket's United Kingdom Web sites. These Web sites are intended for use by residents
of the UK that are over 16 years of age.
Information collected about you
DreamTicket collects personally identifiable information ("PII")
about you that you specifically and voluntarily provide. PII includes
information that can identify you as a specific individual, such as your
name, phone number, or e-mail address. On all DreamTicket pages that collect
PII, we specifically describe what information is required in order to
provide you with the product or service you have requested.
DreamTicket collects PII when you:
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Become a DreamTicket member
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Apply for rates using the package calculator
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Purchase travel
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Participate in a survey, contest, or sweepstakes
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Contact DreamTicket
Traveller profile information
DreamTicket collects the full name and contact number for a traveller
when a travel request is made. When someone other than yourself is
accompanying you on travel purchased through DreamTicket, we may collect
PII and travel preferences about that individual. You should obtain
the consent of other individuals prior to providing DreamTicket with
their full names, contact numbers, and travel preferences, as they
will be unable to directly access our systems to view or change any
information you provide on their behalf.
Travel Arranger information
DreamTicket offers you the ability to authorise others to make and
purchase travel arrangements on your behalf and allows you to become
an authorised Travel Arranger for other DreamTicket members. If you
elect to participate in this service, DreamTicket will collect the
e-mail address of the person you are authorising to make travel arrangements
on your behalf or for whom you are requesting authorisation to make
travel arrangements.
Surveys, contests, and sweepstakes information
Occasionally, DreamTicket may offer our members and site visitors
an opportunity to participate in a survey, contest, or sweepstakes.
Information collected by DreamTicket when you participate in a survey,
contest, or sweepstakes may include your full name, e-mail address,
and street address.
Contacting DreamTicket
DreamTicket collects PII such as your full name, e-mail address, and/or
contact number whenever you submit a question or suggestion, or request
assistance with viewing your itinerary, logging on to DreamTicket,
or accessing your account.
Other information we collect
Some information is collected automatically every time you visit DreamTicket.
DreamTicket collects information about your computer and assigns you a
"cookie" (a small, unique identifier text file) when you visit
DreamTicket. You do not provide this information-it is collected automatically
as a means of supporting your visit to our site. This cookie does not
contain any PII.
Computer information
DreamTicket collects certain technical information from your computer
each time you request a page during a visit to DreamTicket. This information
is collected from your computer's Web browser and may include your IP
address, operating system, Web browser software (i.e., Netscape Navigator
or Internet Explorer), screen resolution, and referrer Web site. Wireless
users: Please check with your wireless company if you are using your cellular
phone to access the Internet to understand whether PII may be used to
identify you.
Use of your information
Information collected on DreamTicket may be used to:
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Plan and purchase travel
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Notify you of travel changes through the Travel Alerts service
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Send e-mail notifications for special promotions and Fare Tracker
service
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Respond to your questions or suggestions
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Improve the quality of your visit to our site
Travel planning and purchase
Information collected when you complete your traveller profile is
used to confirm and process your travel reservation. In addition,
information collected from you when you purchase travel is used to
bill your credit card and deliver your travel itinerary, either electronically
or through the mail.
Travel Alerts notification
In the event your travel plans are disrupted because of mechanical,
weather, or carrier business conditions, DreamTicket may send you
an e-mail notification to inform you of these conditions and help
you make alternative travel arrangements.
E-mail notifications
If you chose to receive communications from DreamTicket about special
promotions when registering as a DreamTicket member, we may use your
e-mail address to send you communications about surveys, contests,
sweepstakes, promotions, flight specials, Before You Go information,
or other travel opportunities on DreamTicket and its marketing partners.
If you choose to receive our Fare Tracker service, your e-mail address
will also be used to notify you of current fares to cities you have
selected. We may use your e-mail address or telephone number to contact
you about changes to your purchased travel itinerary.
Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when
you submit a question or suggestion, or request assistance with viewing
your itinerary, logging on to DreamTicket, or accessing your account.
Improving the quality of your visit to our site
We collect information about your computer (not your name, address,
e-mail address, or telephone number) through your permanent cookie
file for the purpose of assessing the effectiveness of site content
and traffic. This data allows us to improve the quality of your visit
by streamlining your ability to navigate the site and develop featured
programmes and content that will be of interest to our members and
site visitors.
Sharing your information
DreamTicket does not sell or rent your PII to anyone.
Service providers
We only provide information about travel either reserved or purchased
on DreamTicket to third parties that provide services or functions
on behalf of DreamTicket. Our service providers need information about
your traveller profile, as well as your credit card information, to
process and confirm your travel reservation. These service providers
will disclose information about your traveller profile to hotel, airline,
cruise, and/or car hire suppliers whose products you have purchased.
Like any other travel agent, this information must be shared with
our travel suppliers to confirm your reservation and travel preferences.
Although DreamTicket offers travel products from hotel, airline,
cruise, and car hire suppliers that are reputable companies, we have
not placed limitations on these suppliers from using or disclosing
your information without your permission. Therefore, we encourage
you to review the information privacy practices of any travel suppliers
whose products you purchase on DreamTicket. In addition, these travel
suppliers may also contact you as necessary to obtain additional information
about your confirmed reservation.
DreamTicket will occasionally share aggregated information with our
service providers. This information does not contain any PII and is
used to develop featured programmes and content that will be of interest
to our members and site visitors.
In the event that you make a new, or update an existing, travel reservation
by calling our call centre number, your information may be accessed
by a third-party service provider, as necessary, to respond to your
request for customer service.
DreamTicket may contract a reputable third-party to facilitate the
distribution of survey, promotion, or sweepstakes programs. Upon completion
of these projects, all information is returned to DreamTicket.
Our legal obligations
DreamTicket may be required by law to disclose information you have provided
in obtaining our travel products or services in the good-faith belief
that such action is necessary to (a) conform to the edicts of the law
or comply with legal process served on DubaiSands or the site; (b) protect
and defend the rights or property of DubaiSands, the site or the users
of, and (c) act under exigent circumstances to protect the personal safety
of users of DubaiSands, the site or the public.
Other Web sites
There are several places throughout DreamTicket that may link you to other
Web sites that do not operate under DreamTicket information privacy practices.
When you click through to these Web sites, DreamTicket information privacy
practices no longer apply. We recommend that you examine the privacy statements
for all third party Web sites to understand their procedures for collecting,
using, and disclosing your information.
Communications from DreamTicket
Members will receive communications from DreamTicket when they:
Purchase travel
Each time you purchase travel through DreamTicket, or change or cancel
a confirmed travel reservation, you will receive confirmation of your
travel itinerary via e-mail. In the event that your travel plans are
disrupted because of mechanical, weather, or carrier business conditions,
DreamTicket may contact you to inform you of these disruptions and help
you make alternative travel arrangements.
Request customer support or submit questions/suggestions
When you request assistance with viewing your itinerary, logging on
to the DreamTicket Web site, or accessing your account, we will respond
to you via e-mail or telephone.
Protecting your information
We want our members and site visitors to feel confident about using DreamTicket
to plan and purchase their travel, so we are committed to protecting the
information we collect. DreamTicket has implemented a security programme
to keep information that is stored in our systems protected from unauthorised
access. Currently, DreamTicket only stores the information you provide
when registering to become a DreamTicket member, create a travel profile,
purchase travel, or use selected travel tools such as Package Calculator.
Changes to the DreamTicket Privacy Statement
This Privacy Statement was produced and posted on DreamTicket on 14 July
2003. DreamTicket reserves the right to modify or amend this Privacy Statement
at any time and for any reason. If there are material changes to this
statement or in how DreamTicket will use your PII, DreamTicket will prominently
post such changes prior to implementing the change.
Regardless of later updates, we will abide by the information privacy
practices described in this Privacy Statement at the time you provided
us with your information.
If you have questions about our Privacy Statement, please e-mail us.
Contacting DreamTicket
We want to make sure you have control over your online travel experience
as a DreamTicket customer, from planning and purchasing your travel to
protecting your personal information.
DreamTicket customer service travel agents are ready to help with your
travel concerns five days a week. All e-mail receives a response within
24 hours during the business week. You may also call 0208-406-7254 or
from outside the UK on +44 (0) 20-8406-7254 (usual costs apply) from 9am
- 5pm Monday to Friday to speak to a representative personally. Agents
will address any questions or concerns you may have about your DreamTicket
travel planning or purchases. We will do our best to respond to your request
for assistance or other questions about DreamTicket within 24 hours.
In addition, you may directly contact the travel supplier at the phone
number or address provided on your travel itinerary.
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